Refund policy
Last updated: September 11, 2026
We want you to feel confident trying Blease. If Blease One isn’t the right fit for you, our 30-Day Comfort Guarantee gives you time to try it at home and decide.
30-Day Comfort Guarantee
You may request a return of Blease One within 30 days of the delivery date.
The product may be tried during this period. To qualify for a return, the device must be returned in reasonable condition and must not show signs of misuse, accidental damage, unauthorized modification, or excessive wear.
Please include the original device and accessories supplied with your order.
To start a return, contact us at support@myblease.com with:
- your order number,
- the email address used at checkout,
- and the reason for your return.
Please contact us before sending your order back. Returns sent without prior authorization may not be accepted.
Return Eligibility
A return may be accepted when:
- the request is submitted within 30 days of delivery,
- the device has not been damaged through misuse or improper handling,
- the main product and supplied accessories are returned,
- and the return has been authorized by Blease.
We reserve the right to decline a return or reduce the refund amount if an item is returned materially damaged, incomplete, or in a condition beyond what would reasonably result from trying the product.
Normal testing of Blease One during the 30-Day Comfort Guarantee does not by itself make the product ineligible for return.
Return Shipping
Customers are responsible for the cost of returning an item unless the product is defective, incorrect, or otherwise eligible for a prepaid return under our policies.
We recommend using a tracked shipping method, as Blease cannot be responsible for return packages lost before reaching our return center.
Return instructions and the correct return address will be provided after your return request has been approved.
Refunds
Once your return has been received, we will inspect it and notify you of the outcome.
Approved returns are refunded to the original payment method.
Please allow:
- up to 3 business days for us to inspect and process the return after it arrives,
- and approximately 5–10 business days for your bank or payment provider to post the refund.
Original shipping charges, if any, are non-refundable unless required by law or the return is due to an error on our part.
Optional Blease Shipping Protection is non-refundable once the order has been shipped.
Digital Products
Digital products, including the Period Relief Toolkit, are delivered electronically.
Because digital products cannot be physically returned, standalone digital purchases are generally non-refundable once access has been delivered, except where required by law or where there is a technical or billing issue that we are unable to resolve.
If you experience a problem accessing your digital purchase, contact us at support@myblease.com and we’ll help.
When the Period Relief Toolkit is included at no additional cost with Blease One, no separate amount is deducted from a refund of the eligible Blease One purchase.
Defective Products & Warranty
Blease One is covered by a 1-year limited warranty against defects in materials and workmanship under normal use and proper handling.
If your device develops a defect during the warranty period, contact us at support@myblease.com.
Please include:
- your order number,
- a description of the issue,
- and, where helpful, a photo or video showing the problem.
We may first help you troubleshoot the device. If we determine that the product is defective and covered by the warranty, we will arrange an appropriate replacement or other resolution at no additional product cost.
The warranty does not cover damage caused by misuse, accidents, unauthorized modifications, improper storage, or normal wear of replaceable components such as gel pads.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, contact us as soon as possible at support@myblease.com.
Please provide your order number and clear photos of the item and packaging where applicable.
We will review the issue and arrange an appropriate resolution.
Claims relating to packages that are lost, damaged in transit, or stolen after delivery may also be subject to our Shipping Policy and any Blease Shipping Protection selected at checkout.
Exchanges
We do not offer general product exchanges.
If your Blease One is defective and covered by our warranty, we may provide a replacement after reviewing the issue.
If you simply decide Blease One is not right for you, please use the return process under our 30-Day Comfort Guarantee.
Order Cancellations
Because orders may enter fulfillment shortly after being placed, we cannot guarantee that an order can be canceled after checkout.
If you need to cancel an order, contact us immediately at support@myblease.com.
If the order has not yet entered fulfillment, we will make every reasonable effort to cancel it.
Once an order has been shipped, it can no longer be canceled and must instead follow the applicable return process.
Contact Us
For questions about returns, refunds, warranty claims, or digital purchases, contact us at: